TI CEO Podcast · episode 44
Day 1
1-minute summary
In this episode, Christoph Standl talks about the start of Tourismus Interaktiv's thirteenth business year, which he calls day one. He notes that outwardly little has changed, the same clients, projects and tasks remain, yet the idea of a new year invites the question of what could be done better from now on. His answer is clear: talk less about what artificial intelligence might someday achieve, and instead prove that the agent system they've been developing actually works in practice, making the company more successful and improving customer satisfaction. What matters to him is not how many AI agents are deployed, but whether customers get faster answers, fewer things are forgotten, quality rises, work becomes more efficient, and employees gain more time for tasks where humans truly matter. He wants the year to be measured by that. He recalls the three major goals set previously, working profitably, bringing the Company Brain to its first customers, and building the next floor of the company, but stresses that today is simply about starting. He believes big changes don't come from one grand moment but from many small decisions made consistently, day after day, all pointing in the same direction.
Description
Today is October 1st – and with it begins Tourismus Interaktiv's thirteenth business year.
After looking back on the past twelve years, from today it's no longer about what might be possible someday. Now it's about implementation.
We don't want to use artificial intelligence and AI agents just to have as much technology as possible in the company. What matters is whether it makes us better: faster for our customers, more reliable in our processes, more efficient in our work, and with more time for the tasks where people truly matter.
For the new business year, three major goals are at the center: working profitably, bringing our Company Brain to the first customers, and building the next floor of our company.
We don't have to achieve any of these goals today.
Today we just need to start. And again tomorrow.
And remember: big changes often begin with small daily steps.