What happens when software takes over more and more work?

1-minute summary

In this episode of his CEO diary, Christoph Standl talks about what happens when software takes over more and more work. Until now, software has sped up tasks – a person operates it and sends off the result. With artificial intelligence and AI agents, this principle is starting to change: software can search for information itself, analyse emails, merge data, prepare tasks, monitor processes and act independently in clearly defined areas. This is above all a change for companies, because when more and more routine work is automated, the question of how a company is organised changes too. At Tourismus Interaktiv, agents for different areas of the company are already being built and recurring work is being automated – and a small team can suddenly achieve considerably more. For him this is explicitly not about making people unimportant, but about letting them spend their time where their skills are most valuable: with customers, employees, important decisions, creativity and new ideas. His own role as CEO is changing too: not doing as much as possible himself, but building a company in which people and technology work together intelligently. The decisive question for entrepreneurs, he says, is: how would I build my company today, knowing that software will be able to take over a large part of the routine work in the future? Big changes often begin with small daily steps.